We ship all over Mexico:
Within 24 hours you will receive an e-mail with your order details and your tracking number.
SHIPPING & TRACKING
What Are The Shipping Prices, Methods & Tracking Numbers?
Our FREE shipping service is with the courier company Redpack, for all purchases over $950.00MXN. Should your address not be serviced by Redpack, we will choose the next suitable courier company available in your area.
For STANDARD shipping services with the courier company Estafeta, all orders up to 5kg’s in weight have a flat fee of just $189.00MXN, which includes 16% I.V.A.
Should you wish to order an amount over 5kg’s the shipping rates are as follows:
6kg = $204.00MXN
7kg = $219.00MXN
8Kg = $235.00MXN
9kg = $250.00MXN
10kg = $265.00MXN
For EXPRESS shipping services with the company Estafeta, the shipping rates which includes 16% I.V.A, are as follows:
1kg = $219.00MXN
2kg = $255.00MXN
3Kg = $290.00MXN
4kg = $326.00MXN
5kg = $361.00MXN
6kg = $397.00MXN
7kg = $432.00MXN
8Kg = $468.00MXN
9kg = $504.00MXN
10kg = $539.00MXN
For STANDARD shipping services with the company FedEx, the shipping rates which includes 16% I.V.A, are as follows:
1kg = $213.00MXN
2kg = $225.00MXN
3Kg = $237.00MXN
4kg = $249.00MXN
5kg = $261.00MXN
6kg = $273.00MXN
7kg = $285.00MXN
8Kg = $297.00MXN
9kg = $309.00MXN
10kg = $321.00MXN
For EXPRESS shipping services with the company FedEx, the shipping rates which includes 16% I.V.A, are as follows:
1kg = $243.00MXN
2kg = $292.00MXN
3Kg = $337.00MXN
4kg = $383.00MXN
5kg = $429.00MXN
6kg = $494.00MXN
7kg = $560.00MXN
8Kg = $625.00MXN
9kg = $690.00MXN
10kg = $755.00MXN
Healthy Options Market has the right to terminate these offers at any time, should the courier companies notify us of any changes to their services.
Estimated delivery times with the company Redpack is 5-7 business days for STANDARD shipping.
Estimated delivery times with the company Estafeta is 3-7 business days for STANDARD shipping.
Estimated delivery times with the company Estafeta is 1-3 business days for EXPRESS shipping.
Estimated delivery times with the company FedEx is 2-6 business days for STANDARD shipping.
Estimated delivery times with the company FedEx is 1-3 business days for EXPRESS shipping.
There are no additional handling fees.
Fees charged are the exact fees from the shipping company with no surcharges added.
Your Tracking Number will be emailed to you within 24hrs of your purchase, during the normal business working days Mon-Fri from 9am to 5pm.
All orders placed on the weekend or on bank holidays will be handled the next working day and your tracking number will be issued then.
We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability, especially in these times of a pandemic when the courier services may be overwhelmed with deliveries.
Where Can I Find My Tracking Information?
When you place an order at our Healthy Options Market store you will receive a confirmation email. When your order is ready for shipping you will then receive an additional email with your tracking number, which you can track at the following link:
Redpack Tracking: http://www.redpack.com.mx/rastreo-de-envios/
Estafeta Tracking: https://www.estafeta.com/Herramientas/Rastreo
FedEx Tracking: https://www.fedex.com/es-mx/tracking.html
RESTRICTIONS & FORWARDING COMPANIES
What Countries Are Restricted From Shipping?
Unfortunately, we are ONLY currently shipping to our customers within MEXICO. We would love nothing more than to ship worldwide; however, due to customs & shipping regulations in multiple international countries, this is not yet possible. We hope to be able to ship to other countries at a later date.
Can I Use A Personal Forwarding Company to ship to the USA or Internationally?
We are happy to ship to any forwarding company of your choice, however we recommend the company America-Ship. As the buyer, should you choose to ship your items to a forward shipping company, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. Healthy Options Market will not take any responsibility for packages shipped to forwarding companies. Customers are responsible to comply with International, National or Local Laws regulating importation of products that are purchased. Please check with your Country's Customs office regarding the import of the products you wish to order to make sure they are allowed to enter your country.
*Healthy Options Market is not responsible for any taxes, duties or confiscated items. Knowingly purchasing these items to ship to another country, you do so at your sole risk and a refund will not be given.