We will accept returns and exchanges within 7 days of the purchase date for VALID reasons, minus the original shipping and credit card fees. We will not accept claims for products that show signs of use and / or have been damaged or show signs of being dirty, unless upon receiving your package you notify us within 24hrs of any signs of use, damage or dirt.
Please contact a team member on the following email address: firstname.lastname@example.org with photographic evidence, your order number and the complete list of reasons why you would like to return or exchange a product. Once your request is approved, instructions to a return shipping address will be provided.
Electrical & Household item returns or exchanges are made directly with the manufacturer of the product. Healthy Options Market will place a complaint on your behalf. We will adhere to the policies and instructions of each individual manufacturer and do our best to resolve your issue as soon as possible.
Is There A Consultation Refund Or Rescheduling Policy?
Our goal is to provide high quality Health & Fitness Consultations to all our clients in a timely manner. On-line no-shows, late log-ins and cancellations, inconvenience not only our Health & Fitness Consultants, but our other clients schedule as well. As your appointments and well-being are very important to us, the team at Healthy Options Market, understands that sometimes, unexpected delays can occur, making schedule adjustments necessary. If you need to cancel your appointment, we respectfully request at least 24hrs notice. All issues will be dealt with on a case by case basis and Healthy Options Market reserves the right to make the final decision on all cases and outcomes.
Any complete cancellation and non-rescheduling of our services, made with more than 24hrs notice with be given a full refund.
Complete cancellations and non-reschedulig of our services, made with less than 24hrs notice will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved service.
In the event that we are able to accommodate a new date and time during the same week or month, that suits both you and our Health & Fitness Consultant, you will not be charged a cancellation fee and your original payment will be used towards your next appointment.
If you are late for your on-line service, we may not be able to accommodate you and you will only receive the remaining amount of minutes left in your original allocated time slot. You will not receive a refund for time lost during your service. Our Health & Fitness Consultants will do their very best to extend your service for the full amount of time where possible, but this cannot be guaranteed in cases where our Health & Fitness Consultants have back to back bookings. The time lost will be at your own expense.
Should one of our Health & Fitness Consultants be unable to take your scheduled appointment, due to circumstances beyond our / their control, you will have the option of rescheduling your consultation or receiving a 100% refund. In either case, please advise us of your choice as soon as possible, so we can accommodate your request.
*PLEASE NOTE: As your consultation fee is booked ONLY through our Healthy Options Market platform and is prepaid, you will NOT be required to pay any additional taxes, charges or fees during or after your consultation.
Additionally, should you have any comments or feedback about any of our Health & Fitness Consultants, we would be happy to hear from you! All feedback helps us improve our services, ensuring you receive a high quality consultation every time.
You can contact us by email on: email@example.com
Is There A Warranty On Appliances?
The warranty of Healthy Options Market does not cover any problem(s) that are caused by commercial use, normal wear and tear, misuse, accident, alteration, modification, improper or unauthorized repair, or improper storage. Any items that are returned with parts removed, damaged, tampered or altered will not be eligible for the warranty and customers will not receive a refund or replacement. Please contact the manufacturer directly for questions regarding their warranty issues.